Privacy Policy - Erpieons

Effective Date: 13/03/2025  
Last Updated: 13/03/2025

At Erpieons, we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our services. By using Erpieons, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect various types of information to improve our services and ensure a seamless experience:

1.1 Personal Information
When you sign up or interact with our platform, we may collect:

• Name, email address, phone number, and business details.
• Payment information for subscriptions and transactions.
   

1.2 Business & Account Information
To provide ERP services, we collect:

• Business name, company registration details, and operational data.
• Employee records, financial transactions, and other business-related information.
   

1.3 Automatically Collected Data
When you use Erpieons, we may automatically collect:

• IP address, browser type, and device information.
• Usage data such as login times, visited pages, and activity logs.
• Cookies and tracking technologies for enhanced user experience.

2. How We Use Your Information
We use the collected data to:

• Provide and manage our ERP services.
• Process transactions and manage billing.
• Enhance security and prevent unauthorized access.
• Personalize user experience and improve system performance.
• Send service updates, notifications, and promotional content (with your consent).
• Comply with legal and regulatory obligations.

3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal or business information. However, we may share data in the following cases:

3.1 Service Providers & Partners
We may share data with trusted third-party service providers who help us with:

Payment processing (e.g., Razorpay, Stripe, PayPal).

• Cloud hosting and infrastructure services.
• Customer support and email communication.
   

3.2 Legal Requirements
We may disclose your information if required by law, court orders, or regulatory authorities.

3.3 Business Transfers
In case of a merger, acquisition, or sale, your information may be transferred to the new entity, ensuring continued protection under this policy.

4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These include:

• Encryption protocols for sensitive information.
• Regular security audits and vulnerability checks.
• Access controls to restrict unauthorized usage.
• However, no online platform is 100% secure, and we encourage users to adopt strong passwords and security best practices.

5. Data Retention
We retain your data as long as necessary for:

• Providing services and fulfilling contractual obligations.
• Complying with legal and regulatory requirements.
• Resolving disputes and enforcing policies.

If you choose to delete your account, your data will be securely erased, except where legally required to be retained.

6. Your Rights & Choices
You have the right to:

• Access, update, or delete your personal data.
• Opt-out of promotional emails and marketing communications.
• Request a copy of your data in a readable format.

For any data-related requests, email us at support@erpieons.com.

7. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:

• Enhance user experience and system performance.
• Track session activities and analytics.
• Store preferences and login details.

You can manage or disable cookies in your browser settings, but this may affect some features of Erpieons.

8. Third-Party Links & Services
Erpieons may contain links to third-party websites or services. We are not responsible for their privacy policies or practices, and we encourage users to review external privacy policies before sharing data.

9. Children’s Privacy
Erpieons is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, we will promptly delete it.

10. Policy Updates & Changes
We may update this Privacy Policy periodically. Changes will be notified via email or system alerts. Continued use of Erpieons after modifications means you accept the updated terms.