Refund Policy - Erpieons

Effective Date: 14/03/2025
Last Updated: 14/03/2025

At Erpieons, a product of Softieons, we strive to provide high-quality ERP solutions tailored to your business needs. However, we understand that sometimes a refund may be necessary. This Refund Policy outlines the conditions under which refunds are granted.


1. Eligibility for Refund

✔ We offer a full refund only if requested within 24 hours of purchase.
✔ Refund requests must be submitted via email to support@erpieons.com with proof of transaction.
✔ After 24 hours, no refunds will be processed under any circumstances.


2. Non-Refundable Cases

🔹 Refund requests made beyond the 24-hour window will not be considered.
🔹 No refunds will be provided for:

  • Partially used subscription periods.
  • Failure to use the service after purchase.
  • Changes in business needs or decisions after purchase.
  • Dissatisfaction due to lack of research before buying Erpieons.
  • Subscription renewals (Users must cancel before renewal).
  • Violations of our Terms and Conditions, leading to account suspension or termination.

3. Refund Process

✔ To request a refund, email support@erpieons.com with:

  1. Full Name
  2. Registered Email Address
  3. Order/Transaction ID
  4. Reason for Refund Request

✔ Once approved, refunds will be processed within 7-10 business days to the original payment method.
✔ Users will receive a confirmation email once the refund has been initiated.


4. Cancellation of Subscription

✔ Users can cancel their subscription at any time, but no refunds will be provided for cancellations made after 24 hours of purchase.
✔ Cancellations prevent further charges but do not entitle users to a refund for the remaining period.


5. Changes to the Refund Policy

Softieons reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be reflected on our website, and continued use of Erpieons after updates constitutes agreement with the revised policy.


6. Contact Us

For any refund-related inquiries, contact us at:

📧 Support: support@erpieons.com
📧 General Inquiries: contact@erpieons.com

🔹 Softieons is the sole proprietor of Erpieons and ensures compliance with all business policies.

By purchasing Erpieons, you acknowledge that you have read, understood, and agreed to this Refund Policy.

🚀 Thank you for choosing Erpieons – Your Smart ERP Solution!

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